“After further review of your account, we have decided that you may continue to offer the below items on Amazon.com. We apologize for any inconvenience this has caused. No action is required from you at this time”
Is not first time when this happened…
It could be that the one who is checking my appeal is some kind of first level support (they normaly dont understand basic questions and only reply with off topic templates) , then there is another team (higher level) who is accepting the appeal based on my account performance?
I’ve got 2 same emails yesterday - one for Uk and one of US. Both was for authenticity customers complaint. Funny thing that one for UK appeal was rejected and since then I didn’t appeal yet and yesterday violation disappeared . For USA product I appeal week ago and violation disappeared but email came through today
It just happened to me today. Account health rejected my appeal and my listing got deactivated. I appealed again with the same invoice and I suddenly received the email stating: “We reviewed the information you provided and decided that you may continue to offer these items on Amazon.”
For some reason, the product inauthencity complaint still appears on my account health after 7 hours of receiving that email and my AHR dropped 16 points.
Good that you successfully appealed it but i would open a case if the violation is not gone in the next 24hrs
Yes i received two emails actually for two asins which i was fighting to prove that they are authentic and sudenly all good now…Is Amazon realising that they should trust us more?
